Holmes Murphy is one of the nation’s largest privately held insurance brokerages, dedicated to promoting health, protecting wealth, and delivering peace of mind to our clients. We take pride in being a workplace where employees love what they do and who they do it with, guided by our purpose statement: “Caring for your unique potential is our SOUL purpose!”
As a forward-thinking and innovative company, we offer a vibrant culture and the opportunity to share your unique potential. At Holmes Murphy, we believe every employee contributes their unique talents for the greater good, and we are committed to supporting and nurturing everyone’s individual strengths.
We are looking to add a Receptionist to join our Creative Risk Solutions team in Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning. Bilingual skills with fluency in Spanish preferred.
This role will support Creative Risk Solutions by providing professional customer service to clients and staff by answering, screening and forward any incoming phone calls while providing basic claim information when needed. This role will also assist with administrative workflow to support the daily operations of CRS.
Key Responsibilities:
- Must maintain professional manner at all times while directing calls to the appropriate personnel as well as taking and routing messages as necessary.
- Perform data entry functions within the claim system to support daily administrative workflow and as necessary to look up information for clients, agency partners, providers and for internal staff.
- Act as the Office Services liaison for CRS and maintain sufficient stock for envelopes, letterhead, business cards, etc.
- Act as the lead for offsite file retrieval and storage with MDS Management.
- Assist with training new and current personnel on departmental procedures and telephone functions.
Knowledge, Skills & Abilities:
- Perform special projects as identified by the Administrative Manager.
- Operate a switchboard, route calls, and take messages professionally.
- Communicate clearly and effectively in both oral and written form.
- Manage and maintain confidential information.
- Proficient in typing and using software programs like Outlook, MS Word, and Excel.
- Follow directions and maintain accuracy.
- Comply with Client Privacy Policy, HIPAA regulations, and E&O procedures.
- Bilingual skills with fluency in Spanish preferred.
Qualifications:
- High School education or GED equivalent.
- Minimum of one-year prior work experience as a telephone/switchboard operator preferred. Prior receptionist experience a plus.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
- Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
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